Custom fields for user and org profiles, IT service success kit, and new Zen Master webinar. Friend us on Facebook. Follow us on Twitter. Pin with us on Pinterest.
Feature Release - July 2013

Capture more customer data
Add custom user and organization fields, store customer data in Zendesk, and create workflows for a more tailored customer experience

Updates, Resources and Events
Use best practice examples to cook up support workflows
Cook up support workflows
 Use best practice examples to configure custom user and organization fields and ticket forms
5 service tips for small businesses
IT success kit
 Our collection of resources and tools will help you provide great IT service without sacrificing productivity
Resolve customer conflicts
Resolve "he said, she said" issues
 Prepare your organization to effectively handle customer conflicts before they even happen
5 service tips for small businesses
5 service tips for small businesses
 Learn why it's critical to focus on customer service when your business is just getting started
Share new custom fields
Tip-of-the-week: Follow the sun
 Configure your Zendesk to support your version of the follow-the-sun support model
New Zen Masters webinar
Amaze every customer, every time
 Discover how to transform your organization into a seriously customer-focused operation in this live webinar
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